Important information about shipping
If you want to order from several article categories (fish, frozen food and accessories) from our range, please place a separate online order for each product group, as it is not possible to combine the different shipping methods with this shop software. A combined order is only possible for "pick-up".
The fish are shipped within Germany with the forwarding agency GO! sent by overnight express. The fish arrive with them in the morning between 8:00 and 12:00 on the agreed day. Possible days for delivery are Tuesday to Friday.
Please note the information on selecting the delivery date below.
Within Europe we only ship on Mondays and Tuesdays with UPS (Express Saver) to the countries to be selected in the menu, so that the fish arrive on Tuesdays or Wednesdays. However, there are places within these countries to which delivery by overnight express is not possible.However, you can also calculate the term yourself.
To do this, enter the postal code 57078 as the sender address and Siegen as the place, as well as your recipient address and see whether delivery with the "Express Saver" tariff is possible within one day. You should also always choose a Monday as the shipping day and make sure that the following day and the day after next is not a holiday.
Please also note the information below on the selection of the shipping day.
We ship worldwide by air freight to an international airport where the fish have to be picked up. (Please inquire about the costs if your country is not listed in the list of countries that I regularly deliver to. You will then be charged individual transport costs. This takes one to five days.
The transport costs are around € 590 for the first box and around € 130 for each additional box; but there are big variations from country to country)
Please let us know the desired delivery date by phone at 0271-8706102 or by email to firstname.lastname@example.org. You will also receive a request for this with the order confirmation.
Dates for international air freight shipping must always be arranged individually, as there are many things to consider, such as customs opening hours etc.
When planning the delivery date, please note that once the order has been placed, the fish may no longer be fed for 1-3 days, depending on their size, before they are dispatched. Better plan a day more.
You order fish of 16 cm on Friday noon. These fish should not be fed on Saturday, Sunday and Monday due to their size. The first possible delivery date would then be Tuesday to Wednesday. Within Germany that would be the GO! function.
This is not possible in Europe, as shipping only takes place on Mondays.
For fish up to about 10 cm, shipping on Monday would also have been possible.
If in doubt, please contact us first to arrange the appointment exactly.
Frozen feed shipping
We send our frozen food every Monday by express with UPS. The minimum order quantity is 3.5 kg so that the feed arrives at you sufficiently chilled. It is important that someone is home to receive the broadcast. Neither UPS nor I can be held responsible for thawed food if the food could not be delivered.
Shipping of accessories
Accessories are delivered via DHL package within a few days after ordering.The estimated shipping costs can only be used if the basket is not empty.